Conditions Of Booking – Refund Policy – Contact Details

The Contract.

The following terms and conditions (the “booking conditions”) will apply to your booking. A contract between you and B. Sharp Ltd will come into existence either (1) when we accept your booking and deposit payment by issuing written confirmation of your booking or (2) if you have made your booking by telephone when we tell you on the telephone , or on line over the internet that your booking is confirmed.

The contract binds you and all members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these may lead to termination of the contract and loss of the booking.

If you change your booking.

After you have paid your deposit you may wish to change some elements of the booking, e.g. type of accomodation. We will try to meet your request, however a charge of £20 per alteration to the booking and will be payable. Substantial changes such as a change of location or times and dates will be treated as a cancellation (see below)

Any changes must be made at least 8 weeks before the booking date, and be confirmed to us in writing, by telephone by the same person who made the booking.

Where changes are sought to be made within 8 weeks of the start of the booking it will be treated as a cancellation, and be subject to cancellation charges as outlined.

If you cancel your booking. Refund Policy.

Should you wish to cancel your booking please call us immediately at our UK office +44 1942 888255: or Spain +34 690 223 818: (24hr) and we will advise on the documentation we require to process your cancellation. Your cancellation must also be notified to us in writing. The written notification should be sent to us by recorded delivery as your cancellation will not take effect until we receive written confirmation. If we do not receive written confirmation of your cancellation before your booking has commenced no refund will be given.

Our Cancellation Plan covers your cancellation in event of you or any other member of you party being unable to travel due to sickness, redundancy or jury service. Proof in the form of a Doctor’s  Certificate, Employer’s or Court Notification will be required in writing by recorded delivery prior to your confirmed booking start date.

If you are covered by our Cancellation Plan and comply with our Cancellation Plan procedure in the condition above, you will be entitled to a full refund of all monies paid subject to:

An administration charge of £40, unless your cancellation occurs within 48hours of your booking start date, in which case the refund will be limited to 30% of the total booking cost.

If you have our Cancellation Plan on your booking and need to cancel your booking for reasons other than those stated above, you will incur the following cancellation charges in line with the sliding scale shown below, which covers the costs and expenses which we incur as a result of your cancellation.

Number of days in advance of booking start date cancellation charges are payable.

Length Of Time                          Cancellation Charge

56 days or more                          Deposit and Insurance premium’s

43-55 days                                 30% of total booking cost

42-29 days                                 50% of total booking cost

28-8 days                                   90% of total booking cost

7 days or less                              100% of total booking cost

Please note that the minimum charge is £40per accomodation unit cancelled.

If you do not take out our Cancellation Plan or an insurance cover of your own NO REFUND WILL BE GIVEN ON ANY MONIES PAID.

If we make any major alterations to your booking.

We try very hard to provide all the details as advertised on our website. It may however be necessary to make some alterations in advance of your booking. If such a change is necessary we will endeavour to advise you, in writing as soon as possible and give you the options in the section entitled ‘Options if we make a major change or cancel your booking’ shown below.

If we cancel your booking.

We will try very hard not to change the dates, times or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change in dates, times or cancellation as soon as possible and give you the options listed below.

Options if we make a major change or cancel your booking.

If we cancel your booking or make substantial changes, we will notify you as soon as possible and offer you a choice of:

a) replacement booking at least comparable to the standard booked or

b) replacement booking together with the difference in price between the replacement booking and the standard booking or

c) full refund.

In addition to the above and provided it does not arise from circumstances amounting to force majeure*, we will also pay you compensation for any provable loss.

*Force majeure means circumstances beyond our control including (but not limited to) industrial disputes, natural disasters,  fire, technical problems, bad weather and acts of government.

Limitation of Liability.

We accept responsibility for those arrangements of your booking which are within our control, but we cannot accept liability for any injury, loss or damaged suffered by you or any member of your party, unless one of the following applies:

there was wilful default by us, our employees or agents; or

death or personal injury was caused by the negligence of B. Sharp Ltd, or employees or agents.

For all claims other than death or personal injury, which result from the non-performance or improper performance of the contract by B. Sharp Ltd, B. Sharp Ltd will pay compensation that is reasonable in all circumstances. You are asked to notify any shortcomings or complaints to +44 1942 888255:       or Spain +34 690 223 818: (24hr) immediately, so that they can be remedied for you. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate your concerns.

Data Protection Policy Statement.

B. Sharp Ltd in accordance with the Data Protection Acts 1984 & 1998 will hold information provide by you to us in connection with your booking(s). It will be used in connection with your booking and for marketing purposes. B. Sharp Ltd and its affiliated companies may use the information to provide you details of their range of services and products. If you are on our mailing list and do not wish to receive any future news from B. Sharp Ltd; then please write to us at Ullswater House, 23A. Ullswater Road, Astley, Manchester, England. M29 7AQ. Registration No. 04901337. If you wish to obtain a copy of the personal information held about you, please write to the above address. B. Sharp Ltd reserves the right to make a charge of £10 for supplying this information.

General – Contact Details

In these booking conditions ‘you’ and ‘your’ refers to the person who makes the booking, ‘we’, ‘us’ and ‘our’ refers to B. Sharp Ltd. Ullswater House, 23A. Ullswater Road, Astley, Manchester, M29 7AQ England;  ‘party’ refers to those persons named on the booking and any person added to the booking at a later date.

Please note that all points covered in the ‘Essential Customer Information ‘ section of this website also form part of these Conditions of booking. All bookings are subject to these Conditions of booking and availability.

B. Sharp Ltd. Ullswater House, 23A. Ullswater Road, Astley, Manchester, M29 7AQ England Registered in England No. 04901337.

Contact Telephone Numbers UK +44 1942 888255: Spain +34 690 223 818: (24hr)

e-mail address: sales@lamangalife.com